Shipping policy
Shipping Policy
At Brunch, we carefully prepare every order before it leaves us.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. During launches, promotions, pop-ups, or peak periods, processing may take slightly longer.
Malaysia Shipping
We currently ship within Malaysia. Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Estimated delivery time after dispatch:
* West Malaysia: 1–3 business days
* East Malaysia: 3–7 business days
Delivery times are estimates only and may vary due to courier delays, public holidays, weather, or other circumstances beyond our control.
Singapore & International Shipping
Selected international destinations, including Singapore, may be available at checkout. Shipping fees and estimated delivery times will be shown before payment.
International customers are responsible for any applicable customs duties, taxes, or import charges imposed by the destination country.
Free Shipping
Free shipping is available for Malaysia orders over RM150. Meanwhile free shipping may be also offered on qualifying orders or during selected promotions.
Tracking
Once your order has been dispatched, tracking information will be provided where available. Please allow some time for the courier tracking system to update.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before placing your order. Brunch is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided at checkout.
If a parcel is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, additional shipping fees may apply for redelivery.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and relevant photos or tracking details. We will assist you in checking the issue with the courier.
Contact Us
For shipping enquiries, please contact:
Email: brunchofficial2022@gmail.com
Instagram: @brunchofficial_