FAQ

Frequently Asked Questions

What materials do you use?
Our pieces are made with selected materials including stainless steel, titanium steel, sterling silver, zirconia, resin pearls and other jewellery components depending on the design. Please refer to each product page for the specific material details.

Is Brunch jewellery waterproof?
Many of our stainless steel and titanium steel pieces are suitable for everyday wear and are more resistant to water and tarnishing. However, to keep your jewellery looking its best for longer, we still recommend avoiding prolonged exposure to water, perfume, chemicals and sweat.

Will the jewellery tarnish?
Tarnishing depends on the material, wear frequency, environment and individual skin chemistry. Our stainless steel and titanium steel pieces are selected for better durability and resistance to oxidation, but proper care will always help extend their lifespan.

Is your jewellery suitable for sensitive skin?
Many of our pieces are selected with sensitive skin in mind, especially titanium steel and stainless steel designs. However, skin sensitivity varies from person to person, so we cannot guarantee that every piece will be suitable for everyone.

How should I care for my jewellery?
Keep your jewellery dry and clean when not in use. Avoid direct contact with perfume, lotions, household chemicals and seawater. After wearing, gently wipe the piece with polishing cloth given and store it separately in the packaging plastic bag provided

How long does delivery take?
Orders are generally processed within 1–3 business days. Delivery within Malaysia usually takes approximately 2–5 business days after dispatch, depending on your location and courier service.

Do you ship to Singapore?
Currently not, but coming soon.

How much is shipping within Malaysia?
Standard shipping within Malaysia is RM10.

Do you offer free shipping?
Yes. We offer free shipping within Malaysia for orders over RM150.

How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout, where available.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try our best to assist, but changes or cancellations cannot be guaranteed once the order has been processed or shipped. 

Can I return or exchange my order?
Eligible return or exchange requests must be made within 7 days of receiving your order. Items must be unused, unworn and in their original condition and packaging. For more details, please refer to our exchange and return policy.

For hygiene reasons, earrings that have been opened or worn cannot be returned or exchanged unless they are defective or incorrect.

What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and assist with a replacement, exchange or refund where applicable.

Can sale items be returned?
Final sale or clearance items are generally not eligible for return or exchange unless they are defective or incorrect.

Do product colours look exactly the same as the photos?
We try our best to represent every piece accurately. However, slight colour differences may occur due to lighting, photography and different screen settings.

Where is Brunch based?
Brunch is based in Penang, Malaysia.

How can I contact Brunch?
For order, product or delivery enquiries, you may contact us via:

Email: brunchofficial2022@gmail.com
Instagram: @brunchofficial_