Refund policy

Return & Refund Policy

At Brunch, we hope you love every piece you receive. If something isn’t quite right, please contact us and we’ll be happy to assist.

Returns & Exchanges
Return or exchange requests must be made within 7 days of receiving your order. Items must be unused, unworn, and returned in their original condition and packaging.

For hygiene reasons, earrings are not eligible for return or exchange once opened or worn, unless the item received is defective or incorrect.

Damaged, Defective or Incorrect Items
Please check your order upon arrival. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement, exchange, or refund where applicable.

Non-returnable Items
We are unable to accept returns or exchanges for:

* Earrings that have been opened or worn, for hygiene reasons
* Items showing signs of wear, damage, perfume, cosmetics, or improper handling
* Items returned without their original packaging
* Gift cards
* Final sale or clearance items, unless defective

Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

International Orders
For international returns, customers are responsible for return shipping costs as well as any applicable customs duties or taxes, unless the item received was defective or incorrect.

How to Contact Us
To request a return or exchange, please contact us at:

Email: brunchofficial2022@gmail.com
Instagram: @brunchofficial_

Please include your order number, reason for return, and photos where applicable.

This policy does not affect any rights you may have under applicable consumer protection laws.